30-day returns
You can return most unused items in their original packaging within 30 days of delivery. Contact us first at support@retailshopplaza.com or +1 775-322-9422 with your order reference and we'll send return instructions.
Final-sale items
- Perishable food and drinks (we will refund or replace items that arrive damaged, spoiled or thawed if you contact us within 48 hours).
- Opened personal care, oral care and supplement products, for hygiene reasons.
- eGift cards, activation codes and software keys once delivered.
Large items
Freight items can be returned within 30 days in original packaging. Contact us to book a freight pickup. A return freight fee may apply when the item isn't damaged or faulty; we'll tell you the amount before booking.
Damaged or wrong items
If something arrives damaged, faulty or isn't what you ordered, tell us within 7 days (48 hours for perishable food) and include a photo. We will cover return shipping and send a replacement or a full refund.
Refund timing
Refunds go back to your original payment method within 5 business days after we receive and check the return. Your bank may take a few more days to post it. Original shipping charges are refunded when the return is due to our error.
Exchanges
The fastest way to exchange is to return the item for a refund and place a new order. If you'd like help, our help desk can set it up for you.